Privacy Policy
Vouchr connects people with local service professionals. This policy explains what we collect, why, and what control you have. The short version: we collect what the product needs to work, we don't sell your data, and you can delete everything yourself.
What we collect
- Account: your phone number (it's how you sign in) and the profile you write — name, username, photo, city, bio.
- Activity: bookings you make or receive, vouches you give, messages you send in chat, and photos you upload to a portfolio.
- Payments: handled by Stripe. Your card number goes to Stripe, never to our servers; we keep only the booking's payment reference and amounts.
We do not collect your contacts, your precise location, or advertising identifiers, and we do not track you across other apps or websites.
How it's used
- To run the service: showing your profile, delivering messages, processing bookings and deposits, sending the sign-in code by SMS.
- To keep the marketplace honest: vouches are only possible after a completed booking, and reports are reviewed for abuse.
- AI-drafted review replies are generated for providers on request; review text is processed for that single purpose and not used to train models.
Who sees what
- Public: provider profiles, portfolios and vouches — that's the product.
- Private: your phone number is never shown to other users. Chats are visible only to the two participants. Client lists are visible only to the provider they belong to.
- Service providers we rely on: Supabase (database & authentication), Stripe (payments), Twilio (SMS delivery), Anthropic (AI reply drafting). Each receives only what its job requires.
- We don't sell personal data, ever.
Deleting your account
Data retention & security
Data lives on Supabase infrastructure with row-level security — each account can only read what it's entitled to. Sessions are stored in your device's Keychain. We keep data only while your account exists.
Children
Vouchr is not directed at children under 13, and you must be old enough to enter a service contract to book through the app.
Changes & contact
If this policy changes materially we'll note it in the app. Questions or requests: brecklabss@gmail.com — or see support.